Terms of Business

XCAP Terms of  Business

The following document ('The Document') provides information about Xchange Capital Limited ('XCAP', 'We', 'Our', 'Us' and 'The Company') and Our business practices for our stakeholders including, but not limited to online visitors and website users, registered users of Our services ['Clients'], professional partners and counter parties and regulatory bodies.

​The Document contains the following sections which can be easily navigated to by using the links below:​

1. Company Information:
  • Registered office and trading address
  • Company IP
  • Regulatory disclosure.​
2. Privacy Policy:
  • Why we collect information
  • What information we collect
  • Use of Cookies
  • Affiliate and third party data providers.​

3. Terms of Use:

  • Market Report and call back request form submissions.
  • IB Client Introduction Form submissions.​
  1. Company Information​

XCAP is a registered trade mark of Xchange Capital Limited (UK00003440909). Xchange Capital Limited is a company registered in England and Wales (registered no. 12289864). Registered office: 70 Gracechurch Street, London EC3V 0HR.

Xchange Capital Limited's currency exchange services are provided by The Currency Cloud Limited. Registered in England No. 06323311

Copyright: Copyright 2020, Xchange Capital Limited. All Rights Reserved.​

Company IP: The name "XCAP" and the "XCAP" and "X" Logos are trademarks of Xchange Capital Limited. All rights are reserved. Unauthorised use of these trade marks is prohibited.​

The domain xchangecapital.com ('Our site') and it's hosted content remain the intellectual property of The Company.​

Regulatory Disclosure:​

Payment services for Xchange Capital Limited (Non MiFID) are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).

© 2020 Xchange Capital Limited. All Rights Reserved.​

  1. Privacy Policy​

Xchange Capital Limited values its clients privacy and is committed to honouring the protection of client data.​

We collect certain personal information about Our clients in order to conduct normal business activities. Our privacy policy outlines the manner in which We treat the information We collect or you provide Us about yourselves and your business.​

By visiting Our sites you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation (the “Regulation”):​

Data Controller

Data Protection Officer
Xchange Capital Limited
70 Gracechurch Street,
London, EC3V 0HR.
Telephone: +44 (0)207 177 1700
Email: ​DPO@xchangecapital.com

Data Protection Officer

Tristan Barrett
Xchange Capital Limited,
70 Gracechurch Street,
London EC3V 0HR
Telephone: +44 (0)207 177 1700
Email: DPO@xchangecapital.com

You may contact Our Data Protection Officer directly with any enquiries relating to Data Protection.
You have the right to lodge a complaint with your Supervisory Authority. For the purpose of Our processing the lead Supervisory Authority is:​

Lead Supervisory Authority

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Telephone: +44 (0) 303 123 1113
Email: casework@ico.org.uk
Website: https://ico.org.uk

How we collect your information.​

We collect information you provide us in writing in paper and electronic form such as applications submitted by post and via Our website, email communication, verbal communication in person or during telephone conversations as well as information found in the public domain.​

What sort of information we collect from you.​

We collect the names, addresses and contact information such as telephone and mobile phone numbers of authorised parties on your account. It may also be necessary to collect further information about directors, shareholders, trustees and beneficiaries as well as financial and credit information relating to your company or organisation. You must obtain appropriate consent before disclosing such information to Us.​

Other information We collect about you.​

We automatically collect technical information when you visit Our sites including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;​

information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Our sites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call Our customer service number.​

Why we collect information about you.​

We collect information about you and/or your organisation which is necessary for Us to conduct our business activities and obligations properly. We only collect the information we need to best provide Our services.​

Sharing your information with third parties.​

As part of our standard business activities we will share your information with relevant and necessary third party organisations including Our trading partners and where required to do, financial authorities and law enforcement agencies. We will not share your details with any third party organisations for purposes other than the servicing of your account by Us.​

  1. Terms of Use​

Market Report and Call Back Request form submissions.

By accepting the the Terms and Conditions you consent to receiving contact from XCAP in the form of market and exchange rate news and updates by email and/or telephone.​

In order to do this, XCAP will save your provided information as per our privacy policy above.

IB Client Introduction Form

By accepting the Terms and Conditions you declare that any personal or privileged information contained within the form is accurate and provided willingly by the named person or persons to which it refers. You will not otherwise record or keep copies of information provided by the named party intended for referral to Xchange Capital Limited without; ensuring adequate data protection systems are in place, or the express permission of the named party or parties.​

By providing the information of third parties you confirm that the person or persons named have consented to receive contact from a representative of Xchange Capital limited to discuss the provision of financial products by Xchange Capital Limited and/or its trading partners.